Shipping Policy
Reliable delivery of industrial machinery across the United States with professional handling and care.
Nationwide Delivery
Delivery to all 50 states across the US
Flexible Scheduling
Schedule delivery at your convenience
Insured Transit
Full insurance coverage during delivery
Live Tracking
Track your equipment in real-time
1. Delivery Areas
Solaris Machinery provides delivery services throughout the contiguous United States and beyond, including:
- Northeast (New York, Boston, Philadelphia, Washington D.C.)
- Southeast (Atlanta, Miami, Charlotte, Nashville)
- Midwest (Chicago, Detroit, Cleveland, Minneapolis)
- South (Houston, Dallas, San Antonio, New Orleans)
- Mountain West (Denver, Phoenix, Salt Lake City, Albuquerque)
- Pacific Coast (Los Angeles, San Francisco, Seattle, Portland)
- Alaska and Hawaii (subject to additional freight charges)
For deliveries to remote areas or locations outside standard delivery zones, additional fees may apply. Please contact our team for a custom delivery quote.
2. Delivery Timeframes
Estimated delivery times vary based on your location and equipment availability:
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| Local (Within State) | 2-3 Business Days | Next Day |
| Major Metro Areas | 3-5 Business Days | 2-3 Business Days |
| Other States | 5-7 Business Days | 3-5 Business Days |
| Remote / Rural Areas | 7-14 Business Days | 5-7 Business Days |
Note: Large machinery and heavy equipment may require special transport arrangements, which could affect delivery timeframes. Our team will provide accurate estimates during the order process.
3. Shipping Costs
Shipping costs are calculated based on the following factors:
- Equipment Size & Weight: Larger and heavier machinery requires specialized transport vehicles.
- Delivery Distance: Costs increase with distance from our distribution centers.
- Delivery Type: Express delivery incurs additional charges.
- Special Requirements: Crane unloading, site access challenges, or specific delivery windows may add costs.
Free Delivery: We offer free standard delivery within the contiguous US for qualifying orders. Contact us for bulk order shipping discounts.
4. Delivery Process
- Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
- Processing: We prepare your equipment for delivery, including inspection and documentation.
- Dispatch Notification: You will receive tracking information once your order has been dispatched.
- Delivery Scheduling: Our logistics team will contact you to schedule the delivery date and time.
- Delivery: Equipment is delivered to your specified location. A signature is required upon receipt.
- Inspection: Please inspect the equipment upon delivery and note any damage on the delivery receipt.
5. Unloading Requirements
For heavy machinery delivery, please ensure the following at your delivery location:
- Adequate access for large delivery vehicles (flatbed trucks, low-loaders)
- Sufficient space for unloading operations
- Hard, level surface capable of supporting equipment weight
- If required, crane or forklift available for unloading (or arranged through us at additional cost)
- Authorized person present to receive and sign for delivery
6. Insurance & Liability
All equipment is fully insured during transit from our facility to your delivery location. Once the equipment has been delivered and signed for, responsibility transfers to the buyer. We recommend inspecting equipment immediately upon delivery and documenting any transit damage before signing the delivery receipt.
7. Failed Deliveries
If delivery cannot be completed due to incorrect address, no authorized recipient present, or site access issues, the delivery will be rescheduled. Additional delivery attempts may incur extra charges. Storage fees may apply if equipment must be stored while awaiting redelivery.
8. International Shipping
We can arrange international shipping to Canada, Mexico, and other countries upon request. International shipments are subject to customs duties, import taxes, and additional documentation requirements. Please contact our sales team for international shipping quotes and requirements.
9. Contact Us
For shipping inquiries, tracking, or delivery scheduling, please contact us:
- Email: sales@solarismachinery.com
- Phone: +1 (931) 571-0901
- WhatsApp: +1 (931) 571-0901
- Hours: Monday - Friday: 8:00 AM - 5:00 PM
Last updated: January 2025. Shipping policies and rates are subject to change. Contact us for the most current information.